Public Utilities Regulatory Commission (PURC)

In summary, PURC’s key tasks are to:

Provide guidelines for rates to be charged for the provision of utility services.
Examine and approve water and electricity rates;
Protect the interest of consumers and provides of utility services;
Monitor and enforce standards of performance for provision of utility services;
Promote fair competition among public utilities;
Receive and investigate complaints and settle disputes between consumers and public utility.
Advise any person or authority in respect of any public utility.
Under the Energy Commission Act 1997 (Act 541), PURC is also required to approve charges for the supply, transportation and distribution of electricity and natural gas as well as the bulk storage and transportation of petroleum products.